Customer Success Manager - Austria (all genders)

Drive the Success of Innovative Companies in Austria – with Your Expertise in the Austrian R&D Tax Incentive

As a Customer Success Manager at innoscripta Austria, you will take ownership of complex customer projects related to the Austrian R&D Tax Incentive (Forschungsprämie). Leveraging your expertise, you will guide clients throughout the entire funding process, ensuring projects are delivered efficiently, accurately, and on time.

As the primary point of contact for your customers and internal stakeholders, you will build long-term client relationships, identify additional growth opportunities, and contribute directly to the continued success of our business.

About innoscripta

innoscripta is a fast-growing technology company with the vision of setting the global standard for transparency, compliance, and data structures in research and development management. Through our platform Clusterix, we enable companies to manage innovation processes efficiently, transparently, and at scale. Today, thousands of businesses already rely on our solutions. Together, we are making research and development more measurable, structured, and digital worldwide.

Your Responsibilities

Provide end-to-end support and strategic guidance to our existing customers throughout the entire Austrian R&D Tax Incentive process.

Independently manage and coordinate customer projects, including customer meetings, status updates, and stakeholder alignment.

Review, prepare, and ensure the quality of project-related documentation while guaranteeing accurate, complete, and timely submissions.

Advise customers on eligible research and development activities and support them throughout the funding process.

Collaborate closely with Finance, Controlling, tax advisors, and other internal departments to ensure the successful execution of customer projects.

Analyze customer needs and identify additional funding opportunities and business potential within existing customer accounts.

Guide customers through complex funding and tax-related processes while serving as their trusted advisor.

Actively contribute to the optimization of internal processes and support the continuous development of the Customer Success organization.

Your Profile

Bachelor's degree, completed commercial apprenticeship, or an equivalent qualification.

At least three years of professional experience in the field of the Austrian R&D Tax Incentive (Forschungsprämie), R&D funding, tax consulting, or a comparable advisory role.

Strong knowledge of the Austrian R&D Tax Incentive process and experience working with R&D projects and technical documentation.

Experience managing customer projects independently and coordinating multiple stakeholders.

Solid understanding of business processes, commercial principles, and tax-related matters.

Confident communicator with the ability to build strong relationships with customers and decision-makers.

Highly organized, analytical, and self-driven with excellent prioritization skills.

Strong customer focus and the ability to explain complex topics in a clear and solution-oriented manner.

Fluent German and excellent Microsoft Office skills, particularly Excel.

What We Offer

A responsible position with a high level of autonomy and ownership.

Permanent employment contract with excellent career and professional development opportunities.

Attractive compensation package including performance-based bonuses.

Modern, international working environment with flat hierarchies and short decision-making processes.

Flexible working models, including the option to work from home after the onboarding period.

Comprehensive benefits including EGYM Wellpass, public transportation subsidy, childcare allowance, individual learning and development opportunities, regular team events, as well as summer and Christmas celebrations.

Office Locations

Wien

Work Mode

On Site

Department

Customer Success Management

Job Type

Full-Time

Apply now