Account Growth Manager (all Genders) – Clusterix

Do you want to do more than just manage customers? Are you passionate about driving sustainable growth, creating real value, and building long-term partnerships?

About innoscripta

innoscripta is a publicly listed technology company headquartered in Munich and the market leader in R&D software solutions. With our platform Clusterix, we enable companies to plan, document, and manage research and development activities in a compliant, audit-proof, and tax-efficient manner.

Today, Clusterix is evolving from a specialized R&D tax incentive solution into a comprehensive Compliance and Audit Platform, covering areas such as Transfer Pricing, VAT Compliance, Pillar Two, and other regulatory requirements.

Our customer base ranges from mid-sized businesses to global enterprises.

Your Responsibilities

Take ownership of the long-term success, development, and growth of your customer portfolio

Conduct on-site customer visits, workshops, and training sessions, as well as occasional online meetings

Onboard existing consulting clients to the Clusterix time-tracking system for funding documentation and to the Clusterix application module for the independent submission of funding applications

Deliver enablement sessions for customer teams and regularly monitor defined success metrics, including user engagement and system adoption

Develop a deep understanding of customer organizations, including departmental structures, decision-making processes, and organizational dynamics

Identify and validate opportunities for additional software solutions by recognizing early buying signals and evolving customer needs

Collaborate closely with Sales by qualifying opportunities and handing over identified demand to the responsible Sales Lead

Serve as the primary point of contact for strategic customer matters and act as the key interface between customers, Product, and Engineering teams

Ensure the fast and professional resolution of critical customer issues

Collect, structure, and communicate customer feedback to actively contribute to product development

Maintain account plans, renewal pipelines, and customer development activities within the CRM system

Your Profile

Bachelor's or Master's degree in Business Informatics, Business Administration, Industrial Engineering, Tax Law, or a related field

Minimum of 3 years of experience in a B2B environment with direct customer responsibility, ideally in Customer Success, Account Management, or SaaS Consulting

Proven experience working with complex customer organizations and senior stakeholders, including management and C-level executives

Demonstrated success in customer development, upselling, cross-selling, or implementing sophisticated SaaS solutions

Fluent German language skills and excellent English communication skills

Willingness to travel extensively within Germany and the DACH region

Based in Munich or willing to relocate

Nice to Have

Knowledge of R&D tax incentives, government funding programs, transfer pricing, or compliance-related topics

Experience working with tax, compliance, or financial software solutions

Additional training, certifications, or professional development in SaaS Sales, Customer Success, or Account Management

What We Offer

The opportunity to actively shape the success of our most important customers and build long-term executive-level partnerships

Direct influence on the development of one of Europe's leading compliance and audit platforms

A highly visible and impactful role with close collaboration across Customer Success, Product, Engineering, and Management teams

Exciting projects with renowned companies and direct interaction with management and C-level decision-makers

Short decision-making processes, high levels of ownership, and the ability to quickly turn ideas into action

Attractive career development opportunities within a fast-growing, publicly listed technology company

Competitive compensation package including a performance-based variable component

Permanent employment contract

Modern office in Munich with free on-site parking

Company pool vehicles for customer meetings and business travel, eliminating the need to use your private vehicle

Public transportation subsidy, childcare allowance, and individual learning and development opportunities

EGYM Wellpass membership providing access to a wide range of fitness, wellness, and sports facilities (after successful completion of the probation period)

Regular team events as well as summer and Christmas celebrations

Why innoscripta?

At innoscripta, you won’t just manage existing customers—you will actively shape their growth and success. You will work directly with decision-makers, influence the future development of our platform, and play a key role in building long-term customer relationships.

Your work will have a direct impact on customer success, product innovation, and the continued growth of one of Germany’s most exciting SaaS companies.

Office Locations

München

Work Mode

On Site

Department

PPM - Sales

Job Type

Full-Time

Apply now