This role has closed 1h ago. It is no longer on Hostinger's board, so there is nothing left to apply to. The posting is kept here because you saved it or opened it; it is a record, not an offer.
Verified by our engine · Posted 2d ago
- Posted
- 2d ago
- Workplace
- Remote
- Salary
- Not disclosed
- Visa sponsorship
- Not specified
Posted on 27 October 2026
Work model: Remote
Salary range not shared by the company
Visa sponsorship details unknown
This role has closed. It's kept as a record — see Hostinger's open roles or the similar live roles below.
See Hostinger's open rolesThis isn't a traditional support role: it exists at the intersection of customer experience and AI. The Hostinger Agent is already handling over 85% of customer conversations, and our specialists are the ones maintaining the quality high and stepping in for the complex cases that require deep troubleshooting.
YOUR JOURNEY
🏁 Customer Success Specialist → Mentor → CS Product Expert → CX AI Engineer 🚀
At Hostinger, progression is based on performance, ownership, and impact.
Stage 1: Customer Success Specialist. Build deep product knowledge across websites, domains, emails, billing, and builder tools. Work alongside AI to solve complex customer issues, fix root causes, and deliver red-carpet experiences.
Stage 2: Mentor → CS Product Expert. Contribute to your team’s growth, through peer-to-peer learning sessions, feedback loops, and knowledge sharing, while continuing to support customers.
Stage 3: CX AI Engineer. Move from resolving individual cases to managing the system that handles thousands of them. You’ll be directly managing our AI chatbot, by reviewing prompts, identifying patterns at scale, and driving innovation.
WHO WE'RE LOOKING FOR
Skills you already have:
- Fluent English, written and spoken
- Deep technical troubleshooting experience in hosting, infrastructure, networking, or similar areas
- Understanding of web hosting fundamentals (domains, DNS, email systems, websites setup).
- Already using AI to build or automate processes in your work
- Ability to make technical complexity clear for non-technical customers
- Comfortable with uncertainty and fluid responsibilities, adapting as the role evolves
What makes you stand out:
- ⭐ Hands-on experience with WordPress, cPanel, hosting environments, or website management tools.
- ⭐ Experience contributing to AI tools, automations, or chatbots as a core responsibility
- ⭐ Proven experience in improving internal workflows, not just working within them
What We Offer:
- Permanent remote opportunity!
- A competitive monthly compensation for services in USD or EUR.
- Fully compensated 3-5 weeks initial period to gain knowledge in technology, product, and communication areas.
- Commissions (10%) can be earned by offering additional services for our customers.
- Paid Suspension days. Love visiting the seaside? No problem - us, too! We offer 20 days of paid suspension days.
- Flexible compensation models to choose from: Fix and Variable!
- Loads of possibilities & tools for your personal growth: Udemy account, Successors Academy course, Scribd subscription, and many more!
- Active internal growth! 80+ talents from the Customer Success team have excelled in their positions throughout 2023.
- Estimated start date: as soon as possible!
Get ready to take your personal and professional growth to new heights! Be part of our journey 🚀
Three. Two. Onboard.
About Hostinger
Hostinger is a Lithuanian web-hosting company, and one of the largest engineering employers in the Baltics: Vilnius carries most of its board, with Kaunas and remote posts in Poland alongside. The board is big and heavily commercial — a third of its open European roles are marketing — but the engineering under it is real, in Node backend work, SRE, data and the AI builder product.
