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- Posted
- yesterday
- Workplace
- Hybrid
- Salary
- Not disclosed
- Visa sponsorship
- Not specified
Posted on 28 October 2026
Work model: Hybrid
Salary range not shared by the company
Visa sponsorship details unknown
This role has closed. It's kept as a record — see Delivery Hero's open roles or the similar live roles below.
See Delivery Hero's open rolesA foodora a Delivery Hero Group, a világ vezető kiszállítási platformjának része. Küldetésünk, hogy fantasztikus rendelési élményt nyújtsunk – gyorsan, egyszerűen és egyenesen az ajtódhoz. Világszerte körülbelül 65 országban működünk. A Delivery Hero Group központja Berlinben, Németországban található, és 2017 óta jegyzik a frankfurti tőzsdén, valamint az MDAX részvényindex része.
End-User Support & Troubleshooting
Provide on-site and remote end-user support (hardware, software, account/workstation setup) via chat, email, and in person, including scheduled visits to Dmart offices for maintenance and upgrades.
Log, prioritise, and resolve tickets by business criticality (Jira, ServiceNow), covering networking, printers, and A/V, partnering with the Infrastructure team on larger projects.
IT Administration & Asset Management
Track IT assets through their full lifecycle and maintain MDM (JAMF, Intune) compliance across enterprise devices.
Support access management (Okta, SailPoint IIQ) and contribute to IT governance and compliance initiatives.
Process Improvement & Collaboration
Maintain onboarding/offboarding efficiency and IT service KPIs/SLAs.
Partner with senior IT team members to improve processes and automation, staying current on emerging tech.
AI-Enabled Support & Tooling
Use AI assistants (Copilot, Claude, ChatGPT, Gemini) to speed up troubleshooting, draft knowledge-base articles, and summarise recurring issues.
Pilot AI-assisted automations (prompt templates, scripts, no-code tools) to cut manual work in ticketing and onboarding/offboarding, sharing what works with the team.
Requirements:
Minimum of 1 year of experience in IT operations or 1st-level support with hands-on experience managing workstations (Windows & MacOS) and endpoint devices.
Strong troubleshooting skills for hardware and enterprise IT software.
Ability to work independently and own issues end-to-end.
High service orientation and excellent customer service skills.
Strong communication skills (verbal & written).
Nice to have:
Hands-on experience with JIRA and Confluence for ticketing and documentation
Administration experience with Slack, Google Workspace, and access management platforms (Okta, SailPoint IIQ)
Practical experience using AI assistants (Copilot, Claude, ChatGPT, Gemini) for support, documentation, or productivity tasks
Your Benefits
Modern office in Budapest’s Haller Gardens – easy to reach, even by bike!
International good vibe + strong corporate background = a secure & inspiring place to grow.
From day one: life, accident & health insurance (MetLife).
SZÉP-card & Medicare health package.
foodora PRO & vouchers – tasty meals, even in the home office.
Mental health support & relaxing office massages.
In-house English lessons + LinkedIn Learning access.
Extra days off, AYCM partnership & all tools provided.
Social impact matters: we support 6 charities and you can join in!
About Delivery Hero
Delivery Hero engineers across Barcelona, Athens, Bucharest, Budapest and Berlin under several brands. Logistics and marketplace problems at genuine scale; note that the board spans the whole group, not just the Delivery Hero brand.
