In-Field Account Manager, Birmingham

IN-FIELD ACCOUNT MANAGER

Birmingham

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for an In-Field Account Manager to join our Birmingham team. This is a hybrid role. In this role, you’ll help us drive the business growth of independent partners across the Midlands, conducting strategic reviews to improve operational basics and enable partners to scale.

Get to know our Commercial https://careers.deliveroo.co.uk/the-commercial-team/ team — what drives us, how we work, and what you can expect.

WHAT YOU’LL BE DOING

You’ll be joining the UK&I Regional team. The UK & Ireland is Deliveroo's most mature market globally, where our regional teams manage all three sides of our marketplace—restaurants, consumers, and riders—across local regions to deliver selection and growth.

Here’s what your day-to-day might look like:

- Own partner growth: Act as the primary commercial business owner for independent restaurant, retail, and grocery partners within your territory to drive performance and volume.

- Deliver consultative reviews: Conduct exceptional business reviews, coaching partners with tailored operational insights to help them self-serve and expand with Deliveroo.

- Recover marketplace supply: Proactively engage with offline partner sites to diagnose issues, resolve blockers, and efficiently bring them back online.

- Share domain expertise: Serve as the regional subject matter expert for independent account growth, upskilling the wider commercial team on best practices.

- Maintain data integrity: Manage pipeline activity, log partner meetings, and document clear handover notes systematically within Salesforce.

WHAT YOU’LL NEED TO THRIVE

ESSENTIAL

- Proven relationship management: Significant experience in account management, relationship management, or strategic partnership roles.

- Commercial and target focus: Strong commercial acumen with a track record of achieving commercial targets and delivering growth.

- Field-based autonomy: Highly organised self-starter who thrives working independently on the road 3–4 days per week, combined with office collaboration.

- Effective communication: Proven ability to build relationships and communicate effectively with diverse independent business owners.

- Mobility requirement: Possession of a valid UK driving licence and access to a personal vehicle for regional travel.

WHY JOIN US?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here https://careers.deliveroo.co.uk/.

OUR GLOBAL STRUCTURE

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

DIVERSITY, EQUITY AND INCLUSION

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!