Project Consultant, Patient Cloud, Patient Experience New

Location: This is a hybrid remote/in-office role.

Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week following Company policy.

About our Company:

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. A Dassault Systèmes brand (Euronext Paris: FR0014003TT8, DSY.PA), Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Discover more at www.medidata.com. Listen to our latest podcast, from Dreamers to Disruptors, and follow us at @Medidata.

About the Team:

Responsible for the overall relationship management of client accounts and day-to-day activities. Responsible for ensuring that Medidata is able to deliver quality projects and services on time and within budget through effective management of Medidata resources.

Responsibilities:

Competent in Medidata systems and processes, with working knowledge of Patient Experience products

Complete standard project tasks without assistance, including but not limited to creation and maintenance of accurate and current study documentation

Manage a full portfolio of studies across various stages and complexities with a focus on delivery of the scope on time, within budget and with a high quality outcome

Collaborate with cross functional teams by providing Patient Experience subject matter expertise and leading end to end project delivery of Patient Experience products

Lead internal/external meetings independently ensuring key project milestones remain on track and meeting minutes/action items are accurately captured

Apply proven project management principles to proactively assess risk, develop and communicate mitigation strategy focusing on preserving quality to manage intermediate challenges and ensure timely resolutions

Management of client expectations for Patient Experience products and services

Collaborate with the Professional Services Project Manager by helping to accurately forecast Patient Experience specific Professional Services hours required for the duration of the study

Raise Patient Experience specific work requests to other departments for tasks to be completed where appropriate

Conduct lessons learned meetings internally and externally

Participates in internal initiatives to completion in support of team goals

Interact with new hires on team activities at same level or below

Work with Associate Project Manager to monitor delegated tasks

Assure compliance with Medidata's standard project management methodologies and Medidata SOPs

Qualifications:

Strong understanding of clinical research (pharma, device and/or biotech sectors) and of Clinical Research SaaS technology

Experience working with eCOA/ePRO, eConsent, Virtual Trials or Wearable Sensors preferred

Able to demonstrate good verbal/written communication combined with some organizational skills

Experience in Client Services or a client facing role and able to demonstrate a customer first attitude through work

Exhibit time management skills combined with strong collaboration and team-building awareness

Experience in managing project timelines and risk assessment would be advantageous

Able to support project teams, promote unity and teamwork

Self motivated and able to assume responsibility in a professional manner

Able to recognise achievements and provide constructive feedback

Is proficient in the use of all relevant Medidata internal systems

Can demonstrate some computing skills and has experience with MS Office suite and Google Workspace

Is able to demonstrate presentation and soft skills

Travel expectations 10% - 20%, national / international

Valid driver's license required

4 -year college degree or equivalent (analytic discipline a plus) preferred

1-3 years relevant experience in clinical/biomedical and/ or software development

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Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides benefits, including medical, dental, family leave, life and disability insurance, a generous pension, and 25+ paid holidays per year.

We will accept applications on an ongoing basis until we fill the position.