Operational Advisor (DQRS)

About our Company:

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. A Dassault Systèmes brand, Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Discover more at www.medidata.com. Listen to our latest podcast, from Dreamers to Disruptors, and follow us at @Medidata.

About the Team:

The Professional Services Operational Advisor - Data Quality and Risk Surveillance (DQRS) is a Subject Matter Expert (SME) role focusing on advising and mentoring our clients/partners during and after implementation of Medidata Clinical Cloud Products on our Unified Platform, primarily Clinical Data Studio. Using your operational experience in Clinical Operations, Data Management, Clinical Programming and/or risk management during the lifecycle of a clinical trial, you will be a key member of the Medidata Professional Services team, driving the successful implementation and adoption of one or more Medidata Clinical Cloud Products.

Responsibilities:

Key activities performed by the Professional Services Operational Advisor (DQRS) will include:

Provide strategic input, guidance, advice, knowledge and best practices to support client/partners in driving implementation and adoption of Medidata Clinical Cloud Products

Advise and mentor clients/partners during implementation which includes workshop delivery

Establish “Trusted Advisor” Partner relationship through effective consultation

Provide operational expertise during and after Implementation and Enablement activities

Develop and maintain relationships with internal Subject Matter Experts

Attend Key Operational Meetings in support of Medidata Clinical Cloud Products

Work closely with the relevant Sales team members to support further adoption of product across the platform

Where appropriate, develop operational specific materials to support the use of Medidata Clinical Cloud Products

Provide reporting support to clients and enable them to analyze and gain insights into their clinical and operational data

Deliver new release technical overviews, knowledge transfer and risk assessments to support implementation of new releases (where applicable)

Provide proactive communication to stakeholders

Coach and train new and junior team members

The Professional Services Operational Advisor (DQRS) is responsible for maintaining a high-level of expertise for DQRS Products. They are expected to invest approximately 15% of their time in the following key internal Medidata activities:

Maintain individual Product and Industry expertise by attending regular Product Training and external industry training, e.g. conferences.

Along with other Operational Advisors, lead the maintenance and development of the Accreditation program for the relevant Medidata Clinical Cloud Products ensuring it is kept up to date and relevant with new release information

Support training of wider Professional Services team to enhance Product and Industry knowledge across team

Submit defect and enhancements on behalf of clients that require addressing by Medidata Product teams

Provide operational insight to defect and enhancement requests

Provide operational input to Medidata's implementation process, best practices and collateral roadmaps ensuring that Professional Services team is represented

Attend specific Product Forums related to Medidata Clinical Cloud Products

Ensure Medidata's Quality System Documents (QSDs) and other process documents are up to date as products and processes evolve

Collaborate with Medidata Global Education Team on the development of training plans and collateral material.

Qualifications:

Ability to challenge processes that are inefficient or counterproductive and establish/deploy new processes to improve efficiency, strong change management and collaboration skills

Demonstrated practical knowledge of Clinical trial software technology

Excellent interpersonal, organizational, communication (public speaking and teaching), presentation and writing skills

Proven ability to successfully work independently on new projects and initiatives while also being able to collaborate with others when needed to achieve goals

Ability to overcome obstacles, troubleshoot and reach resolutions

Willingness for up to 30% national/international travel time

Be self-motivated

Demonstrate they can work independently

Seen to take initiative and demonstrate responsibility and accountability

Collaborate well with other functions/departments

Typically requires 8+ years experience from Clinical Operations or Data Management roles in Sponsor, CRO or other equivalent organizations

Clinical trial risk identification and management experience required

Degree required or equivalent experience

Medidata employees: At a minimum Senior Implementation Consultant or Senior Project Manager level (or above)

Leading change & strategic thinking

Creating/leading strategic initiatives

Leading teams - both internal and customer - during the implementation of a 'change management (or other)' initiative

Consulting/advising customers

Senior/Exec level engagement with customers - and internal stakeholders

Involvement in the selling process - and making presentations to customers

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; a generous pension; and 25+ paid holidays per year.

Applications will be accepted on an ongoing basis until the position is filled.

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