Operations Strategy Lead New

What You'll Do:

We are seeking an Operations Strategy Lead to join our Ops Strategy & Enablement team.

In this role, you will lead cross-functional projects and workstreams that improve how Operations work across our Performance Media commercial models. You will help design, document, roll out, and continuously improve workflows, frameworks, and ways of working that make our operations more scalable, efficient, and clear for teams across regions. You will be expected to surface insights, flag risks, and recommend options to inform decision-making.

This is a high-impact individual contributor role for someone who combines strong project management skills with operational thinking, structured problem-solving, and the ability to work effectively across multiple stakeholders. You will partner closely with Operations leadership, Product, Commercial, and other cross-functional teams to turn priorities into practical solutions and drive delivery from scoping through implementation.

What you’ll be doing

Project delivery and operational improvement

Lead end-to-end cross-functional projects and workstreams that support Operations priorities across assigned commercial models

Build clear project plans, define milestones, identify dependencies, track risks, and drive delivery through to completion

Drive alignment across Operations, Product, Commercial, and other partner teams; surface trade-offs and recommend approaches to keep initiatives moving

Support the translation of business needs into operational improvements, practical processes, and scalable ways of working

Workflow and operating model documentation

Design and document customer journeys, operational workflows, and process standards for assigned topics or commercial models

Clarify roles, responsibilities and interaction points across teams

Propose and maintain escalation paths, decision-making guidelines, and supporting documentation, bringing recommendations to the right stakeholders for validation

Performance insight and continuous improvement

Define and track relevant operational metrics such as efficiency, quality, SLA adherence, and process adoption

Use data and field feedback to identify issues, validate assumptions, and support improvement opportunities

Proactively identify opportunities for simplification and standardization, and bring forward concrete recommendations to drive continuous improvement

Stakeholder collaboration and communication

Build strong working relationships across Operations, Product, Commercial, and related teams

Communicate project status, risks, decisions, and operational changes clearly to different audiences

Act as a trusted partner who helps move work forward, keeps teams connected, and is not afraid to challenge assumptions or recommend alternative paths when needed

Who You Are:

Experienced in project management, operations, business operations, service delivery, or similar roles

Comfortable leading complex cross-functional initiatives with multiple stakeholders and competing priorities

Strong project management fundamentals, including planning, coordination, risk tracking, follow-up, and execution

Structured and detail-oriented, with the ability to turn ambiguity into clear actions and deliverables

Strong written and verbal communication skills, with the ability to make complex topics simple and actionable

Comfortable forming a point of view and advocating for it; able to influence decisions through clear reasoning and well-structured recommendations, without needing formal authority

Analytical and data-informed, able to use metrics and feedback to support decisions and identify improvement opportunities

Curious and with a strong interest in how processes, tools, and teams work together

Fluent in English

We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!​

Who We Are:

We’re Criteo, the Commerce Intelligence Platform. Criteo helps businesses turn shopper signals into commerce outcomes while delivering more relevant experiences for shoppers. We use proprietary commerce intelligence and AI decisioning to drive relevance for shoppers and performance for businesses.

At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward-thinking environment.

We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs—never on non-job-related factors or legally protected characteristics.

What We Offer:

🏢 Ways of working – Our hybrid model blends home with in-office experiences, making space for both. 

📈 Grow with us – Learning, mentorship & career development programs. 

💪 Your wellbeing matters – Health benefits, wellness perks & mental health support. 

🤝 A team that cares – Diverse, inclusive, and globally connected. 

💸 Fair pay & perks – Attractive salary, with performance-based rewards and family-friendly policies, plus the potential for equity depending on role and level. 

Additional benefits may vary depending on the country where you work and the nature of your employment with Criteo.