Senior Project Manager - IS

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.

We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. Any communication from our in house Talent Acquisition team will only ever come from our contentsquare.com or @contentsquare-ext.com domain. For more information, visit our careers blog.

Role Overview

As a Senior Information Systems Project Manager you will be the driving force behind new Information Systems initiatives. You will work with business operations teams, end-users, and technical experts on a range of IT and IS projects.  You will need to research the topic, organise, coordinate, and run the implementation of systems and tools.  In this role we need you to ensure they are not just delivered on-time and with high-quality, but are also optimised to deliver the company’s holistic business goals through your understanding of the subject and challenging assumptions.

Key Responsibilities

1. End-to-End Ownership

Whatever project you’re working on, you own the result, as autonomously as possible

If the scope isn’t well-defined at the start, you would need to research to define it

If the direction isn’t going where you think it should, you would need to correct it

If something isn’t getting done, you might need to do it yourself

2. Project Management Expertise

The basis of the job is Project Management, so this needs to be easy for you

Making a plan, setting and running meetings, documenting progress and issues, and reporting to management are all daily activities

You’ll need to be structured where the teams need it, flexible when that’s what they need, and probably shifting between Agile and Waterfall depending on the phase of the project

3. Analysis and Challenge

You’ll probably start many projects not knowing the subject-matter, so you’ll have to ask questions and do your own research

With your new-found knowledge (and previous experiences) we expect you to ask questions, and challenge assumptions

By the end of the project, anyone should be able to ask you a question about it and you can provide a quick answer without notes

4. Cross-Functional Partner

We are part of the Information Systems Department (ISD), and we exist to make life easier for the rest of the department so they can focus on delivering the best technical work

We have many business stakeholders and executive sponsors we work with regularly who need to be kept informed, have a voice, receive the best results, and maintain a good relationship with