Support Specialist Imaging Systems - France

Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of around 2400 dedicated and inspiring individuals in 25 locations worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values curious, authentic and useful.

Join our international technical support team as a Brainlab Support Specialist and become a trusted technical partner for our customers.

In this role, you will be responsible for installing, maintaining, troubleshooting, and servicing Brainlab systems at hospitals across your region. As the face to our customers, you will represent our commitment to excellent service by providing expert technical support.

You will work with our innovative product Loop-X and play a key role in ensuring its reliability, performance and availability. This includes regular travel to customer sites to provide hands-on technical support.

Learn more about Loop-X, click here

As part of the Support Imaging Team for our outstanding product line you have the opportunity to grow within our company.

Your Responsibilities

Independently install, maintain, troubleshoot and repair Loop-X at hospitals and clinical sites

Provide professional technical support both on-site and remotely, guiding users through system operation and troubleshooting

Perform system diagnostics, software and hardware upgrades, preventive maintenance and proactive service checks to ensure optimal system performance

Be a trusted technical advisor to our customers and build strong, long-term relationships based on expertise, reliability, and excellent service

Ensure that all service activities are completed efficiently, accurately and in accordance with Brainlab quality standards and procedures

Document installations, maintenance, repairs and other service interventions accurately and comprehensively

Collaborate closely with Sales, R&D, Clinical Support and other internal teams to ensure a seamless customer experience

Share technical feedback and contribute ideas that help continuously improve our products, services and processes

Manage your home office days independently, ensuring a productive and well-organized workday

Degree in Electrical Engineering, Electronics, Mechatronics, or similar

Initial professional experience in technical support, ideally within the healthcare or medical technology sector

Experience with X-ray imaging systems and/or scanner technology is a plus

Special knowledge in radiation protection is an advantage

Strong knowledge of IT, computer systems, networking and technical troubleshooting

Excellent analytical, troubleshooting and problem-solving skills

Independent, structured and solution-oriented approach to work

Strong customer focus and excellent communication skills in French and English, both written and spoken

Willingness to travel up to 80% in your region, including overnight stays and occasional international assignments

Confident user of Microsoft Office, Salesforce experience is an advantage

Valid driver's license is required

Supportive and collaborative international team

Meaningful work with a lasting impact on medical technology

Company car, smartphone, laptop - also for private use

Flexible working hours as well as home office, Monday to Friday

Comprehensive training and continuing education opportunities

Well-structured onboarding program to ensure a smooth and successful start

Regular team events

Ready to apply? We look forward to receiving your online application including your first available start date and desired salary.

Contact person: Ayline Föll