Support Specialist - Romania

Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of around 2400 dedicated and inspiring individuals in 25 locations worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values curious, authentic and useful.

Join our technical support team as a Brainlab Support Specialist. You'll provide expert service, manage installations and maintenance, and support clinical staff—remotely from your home office.

Products: Loop X, Airo. Learn more about Loop X by clicking here.

Main responsibilities will include:

Independently perform installations, maintenance, and repairs of Brainlab systems (e.g. Loop X, Airo) at hospitals and clinical sites

Provide remote and on-site technical support, guiding clinical users through troubleshooting and system operation

Ensure optimal device functionality by conducting diagnostics, upgrades, and proactive service checks

Act as a trusted technical advisor for our customers, fostering strong relationships and long-term satisfaction

Support product launches by coordinating setup, testing, and user onboarding

Document all service activities accurately and in compliance with quality standards

Collaborate closely with other teams (sales, engineering, clinical support) to ensure a seamless customer experience

Degree in electrical engineering, electronics, mechatronics, or similar

Ideally first experience in technical support, preferably in the healthcare sector

Familiar with X-ray systems and/or scanner technology (a plus)

Strong IT, networking, and troubleshooting skills

Independent, structured, and solution-oriented working style

Excellent communication skills in English and German

High willingness to travel national (up to 80%), with the possibility of occasional international assignments

Confident use of MS Office; Salesforce knowledge is an advantage

Valid driver’s licens

A mutually-supportive, international team

Meaningful work with a lasting impact on medical technology

Company car, cell phone, laptop - also for private use

Flexible working hours as well as homeoffice

Comprehensive training and continuing education opportunities

Ready to apply? We look forward to receiving your online application including your first available start date and desired salary.

Contact person: Ayline Föll