Support Specialist Imaging Systems - Spain

Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of around 2400 dedicated and inspiring individuals in 25 locations worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values curious, authentic and useful.

We are looking for an additional team member to join our technical customer support team. As a Brainlab Support Specialist, you are responsible for providing outstanding service to our customers and achieve this thanks to your extensive technical knowledge.

As a Brainlab service professional, you are the face to the customer, ensure that customer equipment is installed, maintained and serviced and that the clinical staff receives professional technical assistance. Being part of a team for our new and revolutionary product line you have the opportunity to grow within our company.

You are working independently from your home office. Product portfolio: Loop-X - to find out more about our newest product Loop-X, please click here

Main responsibilities will include:

Install new Brainab devices and software in hospitals

Install SW/HW upgrades

Perform Maintenance and Inspection of systems/devices incl. Electrical Safety Tests in specified time

Perform Troubleshooting independently

Repair systems/devices and minimize down time

Complete every installation or service assignment quickly and efficiently

Plan, organize, and implement all service assignments conscientiously and independently following the directive from the Support Manager

Perform mandatory administrative tasks accurately

Document performed services according to Brainlab policies

Provide ideas and innovation to improve current products, provide sustainable input for continued engineering

Keep customers up-to-date regarding open requests, maintain good customer relationship and deliver high level customer service

Maintain good and efficient communication between customers, colleagues and superior

Technical degree in electrical engineering, electronics, mechatronics or similar

Preferable 1-3 years’ experience in a technical support role ideally for a healthcare company or provider

Experience in the field of X-ray imaging systems or scanners is a plus

Good knowledge in the area of computer and network technologies

Strong analytical, troubleshooting, and problem solving skills

Highly motivated and customer oriented personality as well as the ability to prioritize tasks and work self sufficiently

Excellent organization and time management skills, ability to manage several work streams simultaneously

Ability to work well individually and in a team environment

High flexibility and willingness to travel internationally up to 80% of the time

Excellent communication skills in English and Spanish

Basic MS Office knowledge

Salesforce.com (CRM) knowledge is a plus

Necessary to possess a valid driving license

A mutually-supportive, international team

Meaningful work with a lasting impact on medical technology

Company car, cell phone, laptop - also for private use

Flexible working hours as well as homeoffice

Comprehensive training and continuing education opportunities

Ready to apply? We look forward to receiving your online application including your first available start date and desired salary.

Contact person: Ayline Föll