Account Manager, Milan

About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world!

Hybrid - based from our Milan office up to 2 days per week plus 50% travel

You must have the right to work in Italy to apply for this role, with fluent/native Italian and English language skills.

Please not that this will be a 1 year fixed term contract (that can be renewed).

Do you enjoy taking ownership and being responsible for your own internal business portfolio? Do you thrive in building positive relationships? Can you help Booking.com's partners grow their business by providing them with analysis, growth opportunities and new products and services? If your answer is "yes", you might have the determination to be our next Account Manager to join our outstanding Partner Services team in our Milan ffice!Role Description:You will be supporting the Local Partner Services team in Milan. You will be responsible for informing and consulting its accommodation partners in regards to their business performance, market opportunities and industry trends. You will empower partners on how to use the system, tools and available products of Booking.com BV with the goal of optimizing their performance on the platform and creating an amazing experience for Booking.com’s customers.Key Job Responsibilities and Duties:

Identify, research, and contact prospective customers and build positive relationships that will generate future sales and repeat business;

Responsible for maintaining a strong relationship with the accommodation partners (i.e. visiting accommodations, contacting on regular basis);

Acting on leads, partner feedback and information on competitor activity;

Able to translate statistics and insights about Booking.com's competitors as well as local market knowledge into relevant actions;

Responsible for providing trainings to accommodations about the online reservation systems;

Partner events: support in organizing Booking.com events and webinars, as well as participating in external events and trade fairs representing the company.

Role Qualifications and Requirements:

Significant experience in a relevant account management/sales/business development function

Proficient in spoken and written English and Italian

Affinity or experience within e-commerce and/or hotel, travel sales industry

Proactive with a sense of responsibility and can work independently

Accurate, strong analytical skills and an eye for detail

A team player, self-motivated, flexible and open to change

Driver’s license

Availability to travel up to 50% of your time

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Diversity, Equity and Inclusion (DEI) at Booking.com:

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process:

Let’s go places together: How we Hire

This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.