Head of Delivery Unit CH/FL & Europe

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.

We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

Your key tasks

Team Leadership and People Management

Lead and manage a team of infrastructure specialists across Unix, Windows, Database, Network, Middleware, and Kubernetes domains, with full accountability for performance and delivery outcomes

Enforce rigorous performance management standards, mandate professional development aligned with organisational requirements, and ensure continuous skills evolution

Establish and maintain a disciplined, accountable, and delivery-focused team culture with clear performance expectations

Oversee capacity planning, workload allocation, and resource management to ensure optimal utilisation and delivery commitments are met

Technical Governance and Delivery Oversight

Ensure consistent and compliant execution of all infrastructure activities, including project delivery, change implementation, and operational support, with zero tolerance for deviations from established standards

Maintain rigorous oversight of technical quality, enforce adherence to standards and architectural guidelines, and validate all technical solutions against governance requirements

Serve as the definitive escalation point for complex technical issues and cross-domain dependencies, with authority to make binding technical decisions

Oversee design reviews and mandate proper validation of all technical solutions prior to implementation

Project and Change Coordination

Direct local team contributions across multiple infrastructure projects and change initiatives, ensuring full alignment with enterprise delivery schedules

Enforce readiness protocols for all implementation activities, including mandatory testing, cutover planning, and rollback procedures

Coordinate directly with project managers, architects, and service owners to ensure seamless integration and accountability across all delivery touchpoints

Enforce strict compliance with change management processes and audit requirements; maintain comprehensive documentation and audit trails

Stakeholder and Vendor Interaction

Serve as the primary point of contact and authoritative voice for local technical teams in all communications with internal stakeholders and external partners

Provide transparent reporting on delivery status, risks, resource constraints, and escalate critical issues immediately to senior leadership

Direct coordination of activities with nearshore/offshore teams and third-party vendors, ensuring adherence to contractual obligations and service level agreements

Continuous Improvement and Innovation

Mandate adoption of automation, standardisation, and Infrastructure as Code practices across all team operations

Identify and implement improvements to delivery efficiency and operational processes, with measurable outcomes and accountability

Oversee knowledge sharing and continuous improvement initiatives within the team, ensuring compliance with organisational standards and best practices

7+ years of experience delivering IT infrastructure projects or leading complex technical change initiatives within enterprise environments

Strong expertise in at least one core infrastructure domain (Unix, Windows, Database, Network, Middleware, or Kubernetes), combined with a solid understanding of other infrastructure technologies

Hands-on experience with Oracle Cloud Infrastructure (OCI) is mandatory, along with experience in Azure and/or AWS environments

Proven track record of coordinating technical specialists and successfully delivering complex, multi-domain infrastructure projects

Strong understanding of enterprise change management, testing, deployment planning, project governance, and risk management processes, ideally within regulated industries

3+ years of experience leading technical project teams, managing stakeholders, and driving project delivery across multiple workstreams

Excellent project management skills, including planning, resource coordination, budget oversight, and management of cross-functional dependencies

Experience with hybrid and multi-cloud environments, platform migrations, agile delivery methodologies, and DevOps practices is highly desirable

Bachelor's degree in Computer Science, Information Technology, or a related discipline.

Relevant OCI, Azure, or AWS certifications are required

Fluent English and Italian are mandatory; German and/or French would be an advantage

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.

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