Head of Key Account Management

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,600 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.

We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

This is a new and exciting opportunity to join Avaloq as our Head of Key Account Management in the Luxembourg office. You will shape and manage the Key Management team across Region Europe to drive the overall existing business performance across the region. You’ll stimulate regional growth by steering the sales strategy, achieving financial targets and expanding our client base. In tandem with your technical and strategic tasks, you will ensure exceptional delivery, performance and client satisfaction.

Manage commercial matters including contract governance, pricing discussions, upselling, renewals, and revenue forecasting as part of driving retention and revenue growth

Enforce accurate forecasting, weekly updates of CRM sales data, and adherence to 'Road to Home' KPI expectations

Coordinate with Global Sales Operations, Regional Controlling, and Finance for revenue recognition and deal structure validation, ensuring consistent offering processes, billing and account administration oversight

Contribute to regional governance structures, including collaboration with Sales, Project Delivery, AMS, CTO and Strategy functions

Lead, motivate, and develop teams to promote a culture of collaboration, accountability, and customer-centric performance ensuring team cohesion across Region Europe

10+ years of proven experience leading high-performing teams in Sales or a similar role, ideally within the banking, wealth management, or fintech industry

Bachelor's or Master's degree in Business Administration, Finance, Engineering, or a related field; an advanced degree (MBA or equivalent) is an advantage

Fluent in written and spoken English and German (C1) to proficiently communicate with range of colleagues and clients

Demonstrable success identifying opportunities and executing up-selling to banks, preferably in software and/or wealth management products in both On-Premises and SaaS Models

A profound C-Level network to leverage on high value connections to drive business success

Exemplary client relationship management skills across project delivery and service operations, led by refined interpersonal skills during cross-regional collaboration, facilitation and negotiation

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.

Our base salaries are competitive and you can be recognised for outstanding effort with an extraordinary achievement reward – the pinnacle of recognition.

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique.

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.