Technical Support Specialist Fusion 360 (German speaking)

Job Requisition ID #

23WD71060

Position Overview  

Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with 3D CAD/CAM/CAE? Then we would like to hear from you!

Responsibilities:

Respond to support requests via multiple channels (chat, phone, web, online forums, and other channels) and adhere to documented processes

Document support interactions in a company-wide case management system

Escalate and consult unresolved issues to senior staff as required

Research, verify and document product defects

Actively handle the personal backlog of support requests

Manage customer and partner expectations by providing timely updates on the progress

Assist in the fundamental development and maintenance of internal knowledge base quality, via the Knowledge Centered Support (KCS) methodology

Influence and contribute to product management and development to contribute to successful improvements

Minimum qualifications

Bachelor's degree or Diploma in a related field and/or at least 3 years of product experience in a relevant industry

Competent knowledge of Design (CAD), Simulation, Manufacturing (CAM), or related Autodesk products (Autodesk FeatureCAM, PowerShape, PowerMill, PartMaker, Inventor, Fusion 360, Eagle, or similar software)

Very good verbal and written English and German communication skills

Ability to understand and convey complex technical details coherently to a live or virtual audience

Strong troubleshooting and analytical skills

Demonstrate the ability to build and maintain strong relationships with partners and customers

Team player who enjoys supporting and interacting with other members of a shared responsibility team

NOTE: This is NOT an open position. Please submit your CV here for future roles opening soon.

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

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