Customer Success Advisor, DACH

Job Requisition ID #

26WD97531

Job Level Description

Position Overview

Join Autodesk's CSA Scaled Customer Success team, where we create impactful experiences for our customers while supporting increased revenue and overall company growth. As we transform our business model, driving continuous adoption of our industry-leading technology is key to success for both Autodesk and our customers.

We’re looking for a customer-focused professional to support organizations across Architecture, Engineering & Construction (AEC) and Design & Manufacturing (D&M) industries, helping them unlock the full potential of Autodesk solutions.

You will manage a hybrid portfolio of accounts, including Territory customers as well as Regional (Below $150K) and selected Enterprise customers, applying a scaled Customer Success methodology through a combination of digital engagement and prioritized, high-impact interactions based on account value and risk.

You will be part of the EMEA Scaled Customer Success team, working with a diverse and tiered customer portfolio, supporting customers across the full lifecycle (Onboarding, Adoption, and Value Realization).

Your primary objective is to drive higher product assignment and active usage across your portfolio, improving customer engagement with Autodesk solutions and supporting long-term retention.

You will operate on a defined set of high-risk accounts, leveraging data-driven signals and assigned actions to prioritize your focus and drive measurable improvements in customer health, product usage, and engagement.

In this role, you will contribute to Autodesk’s business performance by improving customer retention through increased engagement and effective adoption of solutions.

Responsibilities

Proactively engage with customers through digital-first, scalable engagement models (1:many)

Manage a hybrid portfolio of Territory, Regional, and selected Enterprise accounts, balancing efficiency with impact

Guide customers through onboarding and adoption strategies across both AEC and D&M workflows

Build and maintain relationships with key stakeholders, including senior stakeholders in higher-value accounts

Prioritize activities and adapt engagement based on account health, risk, and business impact

Execute on targeted actions for high-risk accounts, using data-driven insights to stabilize, re-engage, and improve customer outcomes

Drive measurable uplift in product assignment and usage across your portfolio

Establish and execute customer success plans using usage data, health metrics, and business insights

Apply a consultative approach to understand customer processes and identify opportunities to improve adoption across AEC and D&M workflows

Collaborate cross-functionally with Sales, Channel, and Support teams to drive customer outcomes

Ensure a consistent and high-quality customer experience while operating at scale

Minimum Qualifications

Professional working proficiency in English and German

3+ years of experience in Customer Success, Account Management, or Consulting roles

Experience managing a portfolio with different customer segments (scaled and higher-value accounts)

Background in Engineering, Architecture, Manufacturing, or related technical fields

Ability to understand and analyze customer processes across AEC and/or D&M industries, and translate them into meaningful conversations and adoption strategies

Hybrid knowledge of AEC and/or D&M industries, or strong ability to operate across both

Strong understanding of customer lifecycle management, adoption, and retention strategies

Excellent stakeholder management and client relationship management skills

Strong communication skills, including relationship building, empathy, active listening, storytelling, and negotiation

Proven ability in prioritization, risk management, and managing complexity at scale

Proficiency in time management, problem solving, and data-driven decision making

Ability to drive cross-functional collaboration in a matrix organization

AI savviness is a plus

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Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For Spain based roles, we expect a starting base salary between $41,000 and $60,500. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

In-Person Onboarding and Identity Verification

This role may require in-person onboarding and/or in-person ID verification.

Are you an existing contractor or consultant with Autodesk?

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