Technical Support Specialist - FlexSIM

Job Requisition ID #

26WD98508

We are hiring a Senior Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products.

Do you enjoy solving problems and helping others? Are you passionate about customer experience? Using troubleshooting and communication skills, you will focus on solving issues. You will properly analyze, document, and resolve issues, creating an outstanding customer experience and enhancing the team's knowledge. You will report to a Technical Support Manager and use good judgment, critical thinking, and independent decision-making when managing case load.

To be successful in this role, you will act with a sense of urgency to resolve customers’ problems, reflect a friendly and professional disposition during phone calls, chats and in writing, and provide follow-up to communications ensuring that your suggestions are understood and applied appropriately by the customer.

Responsibilities

Resolve customer issues across multiple channels (chat, phone, web, forums) with timely, friendly, and efficient support

Provide expert guidance on product features, usage, and design automation to Autodesk customers

Research, verify, and document product issues and solutions in internal systems and customer-facing knowledge base articles

Document all support interactions accurately in the case management system

Manage and prioritize personal backlog of support requests, including proactive handling of unassigned cases

Handle escalations effectively, ensuring priority issues are addressed and service level commitments are met

Troubleshoot and solve complex technical problems by applying best practices and innovative approaches

Perform root cause analysis, identify trends, and maintain insights to improve support quality

Collaborate across teams and assist colleagues on challenging cases to drive effective resolution

Influence product management and development by providing feedback to improve products and customer experience

Maintain clear and proactive communication with customers, including regular updates and expectation management

Continuously improve technical knowledge through self-driven learning on product enhancements and features

Contribute to process improvements and support delivery strategies, including ongoing operational enhancements

Prioritize and manage support across different service tiers (Standard, Business, Enterprise)

Work independently with guidance at key points, demonstrating strong ownership and accountability

Mentor or support less experienced team members as needed

Minimum Qualifications

Bachelor’s degree in Industrial Engineering, Systems Engineering, Operations Research, Computer Science, Mechanical/Manufacturing Engineering and Mathematics, or related technical field

2–5 years of experience in Discrete Event Simulation (DES) modeling, process improvement, or operational analysis

Advanced knowledge of Discrete Event Simulation (DES) concepts

Experience using FlexSim or similar simulation tools (e.g., AnyLogic, Simio, Arena)

Strong communicator and able to build relationships at all levels, taking initiative

Consistent time management and follow through

Demonstrated motivation to learn new skills and technologies

Strong troubleshooting and analytical skills

Must be flexible, decisive, self-motivated, and proactive

Comfortable with ambiguity and working through change while driving results

Open to training and learning new content to better assist customers

Excellent Team player, enjoying supporting and interacting with other members of a global, team with shared responsibilities.

Basic to intermediate programming skills (e.g., C++, Python or other object-oriented languages)

Experience in manufacturing, logistics, or industrial engineering environments

Familiarity with CAD tools (e.g., Fusion, AutoCAD)

Basic understanding of data integration, SQL or analytics workflows

Good English language skills

Preferred Qualifications

Master’s degree in Industrial Engineering, Operations Research, Systems Engineering, Mechanical/Manufacturing Engineering and Mathematics, or related technical field

Advanced experience with Autodesk FlexSim

Experience with digital twin, Industry 4.0, or smart manufacturing initiatives

Strong understanding of manufacturing, supply chain, warehousing, or healthcare operations

Proficiency with optimization techniques, statistics, and experimental design

Experience with 3D modeling, visualization, or layout design tools

Experience working in a customer-facing or consulting role

Strong presentation skills, including the ability to demonstrate simulation outcomes and business value

#LI-SK1

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For Poland based roles, we expect a starting base salary between $122,000 and $179,300. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

In-Person Onboarding and Identity Verification

This role may require in-person onboarding and/or in-person ID verification.

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).