Customer Quality Engineering

Be part of our team!

AT&S is a leading global manufacturer of high-end IC substrates and printed circuit boards. AT&S industrializes leading-edge technologies for its core business segments Mobile Devices & Substrates, Automotive & Aerospace, Industrial and Medical and high-performance computing for AI applications. We are looking for talent eager to shape the future of our interconnected world. With plants in Austria, China, India, Malaysia and sales offices around the globe, we offer excellent career opportunities for creators, innovators and enablers with the drive to make a difference.

To enhance our successful Quality Team in Leoben, Austria, we are looking for a passionate

Customer Quality Engineering

In your role, you act as the key link between customers and the plant for all quality-related topics. You drive structured complaint handling, coordinate corrective actions, and ensure transparent communication to achieve high customer satisfaction and continuous quality improvement.

Your Responsibilities

Lead and coordinate 8D processes for customer complaints, ensuring timely submission and effective corrective actions

Act as the single point of contact for customers regarding quality-related topics and inquiries

Conduct root cause analyses and provide rapid on-site support (within 48 hours when required)

Maintain continuous communication with customers or AQM for complaints, deviations, and general requests

Support global AT&S sites in complaint handling and align with local customer requirements

Train and guide internal teams on customer-specific quality standards and reject analysis

Represent the company during customer visits, audits, and quality discussions

Monitor, report, and ensure completion of quality actions, including documentation and certification (e.g. EN10204)

Your Profile

Completed technical education with proven experience in quality engineering or a comparable role

Strong knowledge of PCB manufacturing, quality management, and statistical methods

Proven experience in customer complaint management and structured problem-solving (e.g. 8D)

Excellent communication skills with fluency in English and German (written and spoken)

Confident in working with SAP and MS Office tools

Strong analytical thinking and ability to prioritize and execute tasks effectively

Customer-oriented mindset with the ability to represent company interests professionally

Willingness to travel internationally (up to 20%)

Our Offer

A meaningful role with opportunities for long-term growth in an international environment

Chance to actively contribute to AT&S´ success and to create value

A structured and tailor-made onboarding program along with continual training opportunities

Modern company canteen with freshly prepared meals every day

Free parking spaces and e-charging stations

Diverse health measures and a wide range of employee benefits

Ready for a new challenge to advance your career? It´s just a click to apply online. We look forward to your application and your detailed resume. Your AT&S Team!

AT&S is an equal opportunity employer. We embrace diversity and are dedicated to empowering people to reach their potential by fostering their unique talents and strengths. The employment is in accordance with the Austrian Collective Agreement for the Electrical and Electronics Industry, employment group E-F, and we offer competitive salaries and additional benefits based on your performance, experience and qualification.