Senior Customer Service Representative Order Management

Be part of our team!

AT&S is a leading global manufacturer of high-end IC substrates and printed circuit boards. AT&S industrializes leading-edge technologies for its core business segments Mobile Devices & Substrates, Automotive & Aerospace, Industrial and Medical and high-performance computing for AI applications. We are looking for talent eager to shape the future of our interconnected world. With plants in Austria, China, India, Malaysia and sales offices around the globe, we offer excellent career opportunities for creators, innovators and enablers with the drive to make a difference.

To enhance our successful Customer Service Team in Leoben and Fehring, Austria, we are looking for a passionate

Senior Customer Service Representative Order Management

In your role, you will lead the coordination of customer service and order management activities for assigned customers, ensuring excellent service and a smooth order-to-cash process. You will act as a key interface between customers, sales, and internal stakeholders to ensure accurate, timely, and effective communication and execution.

Your Responsibilities

Lead and coordinate customer service-related topics for assigned customers

Manage customer orders, demand requests, and delivery date confirmations throughout the order-to-cash process

Ensure accuracy and maintenance of SAP master data, including customer, material, and pricing information

Collaborate closely with Sales, Supply Chain, and other internal departments to provide timely customer support

Analyze operational processes and recommend improvements to increase efficiency and service quality

Support KPI monitoring, reporting, and process optimization initiatives

Resolve complex customer cases requiring cross-functional coordination and problem-solving

Provide relevant customer and operational insights to support customer meetings and business decisions

Your Profile

Background in Customer Service, Order Management, Supply Chain Coordination, or a related field

Strong experience in customer-facing operations, order processing, and cross-functional collaboration

Experience in project coordination, process improvement initiatives, or informal leadership responsibilities

Advanced Microsoft Excel skills, including reporting, data analysis, and dashboard creation

Strong analytical thinking and problem-solving capabilities

Excellent communication and stakeholder management skills

Experience with ERP systems, preferably SAP, as well as MS Office applications

Fluent German and English language skills; additional languages are considered an advantage

Our Offer

A meaningful role with opportunities for long-term growth in an international environment

Chance to actively contribute to AT&S´ success and to create value

A structured and tailor-made onboarding program along with continual training opportunities

Modern company canteen with freshly prepared meals every day

Free parking spaces and e-charging stations

Diverse health measures and a wide range of employee benefits

Graz office as option to use for

Ready for a new challenge to advance your career? It´s just a click to apply online. We look forward to your application and your detailed resume. Your AT&S Team!

AT&S is an equal opportunity employer. We embrace diversity and are dedicated to empowering people to reach their potential by fostering their unique talents and strengths. The employment is in accordance with the Austrian Collective Agreement for the Electrical and Electronics Industry, employment group F, and we offer competitive salaries and additional benefits based on your performance, experience and qualification.