Technical Account Manager (FRANCE), Enterprise Support - EMEA-ISV

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help Independent Software Vendors customers to maximize the value and benefits of AWS Services?

As a Technical Account Manager (TAM) in AWS Enterprise Support ISV segment (AWS customer who sell s/w solutions (often SaaS) built using AWS services), you will have a direct impact in helping our customers gain the most value from cloud technology. TAMs actively engage at the account level, providing recommendations and proactive advice throughout the entire cloud adoption life cycle.

The TAM is the customer's trusted advisor and operational excellence expert for our Enterprise Support ISV customers. The close relationships developed with your customers across all levels of their business will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from cloud technologies. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers' AWS environments operationally healthy. As a TAM, you’ll craft and execute strategies with senior customer stakeholders up to C-level to drive our customers’ adoption and use of AWS services. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges.

Key job responsibilities

Responsibilities include:

- You’ll guide, consult, provide technical guidance and advocate for the customer within AWS

- Ensure AWS environments remain operationally healthy and optimized in terms of cost, complexity, security, performance and resiliency

- Develop trusting relationships with customers, understanding both their business needs and technical challenges

- Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, architectural cost / benefit trade-offs, and risk management

- Consult with a range of stakeholders from developers through to C-suite executives

- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers

- Wou will proactively find opportunities for customers to gain additional value from AWS

- Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre-launch planning

- Solve a variety of problems across different customers as they migrate their workloads to the cloud

A day in the life

See what the team say about their roles:

- https://www.youtube.com/watch?v=q45zIvD51Fg

- https://www.youtube.com/watch?v=0cmOkLArdwY

- https://www.youtube.com/watch?v=g9UjBBy0vEk

See our customer testimonials:

- https://aws.amazon.com/premiumsupport/plans/enterprise/

- Experience communicating with a wide range of stakeholders, including colleagues and leadership, or experience with external customer interaction

- Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround, or experience managing teams

- Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc.

- Understand operational parameters and troubleshooting for 2 or more of the following: Compute, Storage, Networking, CDN, Databases, DevOps, AI/ML, Big Data and Analytics, Security, Applications Development

- Customer obsessed

- Fluency in French and English

- Experience managing or influencing senior stakeholders in a commercial or client-facing context

- Experience in an operational role

- Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers

- Hands-on experience with AWS services and/or other cloud offerings

- Experience with SaaS, multitenant architectures and deployment automation is a plus

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