Snr Technical Account Manager, WWPS-UKGI-PS

An AWS Senior Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.

Key job responsibilities

* You’ll build solutions, provide technical guidance and advocate for the customer

* Ensure AWS environments remain operationally healthy whilst reducing cost and complexity

* Develop trusting relationships with customers, understanding their business needs and technical challenges

* Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management

* Consult with a range of partners from developers through to C-suite executives

* Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers

* With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS

* Solve a variety of problems across different customers as they migrate their workloads to the cloud

* Uplift customer capabilities by running workshops and other enablement sessions.

A day in the life

We partner with some of the most innovative organizations across industries, supporting their cloud journeys at every stage. Our team is composed of experienced cloud technologists who are committed to helping customers succeed. We work collaboratively across AWS to ensure our customers receive comprehensive guidance on architecture, operational strategy, and best practices

About the team

When you join us, you'll be part of a supportive community dedicated to customer success, with opportunities to expand your technical expertise, earn AWS certifications, and develop your consulting and leadership capabilities through mentorship and hands-on experience.

- Experience in design/implementation/operations/consulting with distributed applications

- Experience in technical engineering

- Experience in internal enterprise or external customer-facing environment as a technical lead

- Experience with AWS services or other cloud offerings

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.