Senior Engagement Manager

At Amazon Web Services (AWS), we’re hiring a Senior Engagement Manager to lead AWS consultants, partner, and client teams. Engagement Managers, manage and deliver AWS cloud products and services that enable our customers to realize their business objectives. These professional services engagements focus on the full platform of AWS customer solutions to help our customers and partners remove constraints and accelerate their journey to AWS.

AWS Professional Services engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and obsessing about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries. Engagement Managers help Customers make decisions to meet their technical and business objectives by providing best practices, proactively identifying and closing project gaps.

Amazon aims to be the most customer centric company on earth. Amazon Web Services (AWS) provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers critical applications for hundreds of thousands of businesses in 190 countries around the world

Key job responsibilities

Responsibilities include:

Expertise - Collaborate with AWS field sales, pre-sales, training and support teams to help partners and customers learn and use such as Amazon Elastic Compute Cloud (EC2), Amazon Simple Storage Service (S3), Amazon SimpleDB/RDS databases, AWS Identity and Access Management (IAM), etc.

Solutions - Define and deliver on-site technical engagements with partners and customers. This includes participating in pre-sales on-site visits, understanding customer requirements, and proposing and delivering packaged offerings, and delivering custom solution engagements.

Delivery - Engagements include short on-site projects proving the use of AWS services to support new distributed computing solutions that often span private cloud and public cloud services. Engagements will include migration of existing applications and development of new applications using AWS cloud services.

Insights - Work with AWS engineering and support teams to convey partner and customer needs and feedback as input to technology roadmaps. Share real world implementation challenges and recommend new capabilities that would simplify adoption and drive greater value from use of AWS cloud services.

- Experience in leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale

- Experience in leading and delivering enterprise-level IT engagements

- active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)

- AWS certification

- Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga

- Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent

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