Technical Account Manager, Enterprise Support, Strategic Industries, Energy

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

At AWS Enterprise Support we're looking for a Technical Account Manager (TAM) professionally fluent in Portuguese to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level Services, Networking, Serverless, and more. The TAM works with customers as a trusted advisor to enable their cloud journey and grow their knowledge of AWS cloud services and technologies to support their business goals.

As we continue to rapidly expand AWS's Enterprise Support organization you'll have plenty of opportunities to develop your technical consulting operational and leadership skills. You'll work with talented cloud technologists while expanding your knowledge of AWS products. You'll also have the chance to receive mentorship and active support to achieve AWS certifications.

This role is within our Strategic Industries group and specifically within the team looking after strategic accounts in the Energy and Utilities vertical.

The TAM is the centerpiece of value to our Enterprise Support customers working alongside the broader dedicated account team. If you wish to be at the forefront of customer strategies and innovation come join us!

Additional resources https://aws.amazon.com/premiumsupport/plans/enterprise/ https://youtu.be/q45zIvD51Fg https://www.youtube.com/watch?v=0cmOkLArdwY Culture We're passionate about supporting the needs of our people and their family members. Benefits include Healthcare Employee Assistance Programs and Global Mobility opportunities.

Key job responsibilities

• Develop trusting relationships with customers, understand their business needs / drivers, review service disruptions, provide monthly / quarterly metrics, and assist with pre-launch planning * Utilize technical skills to solve difficult support issues and technical challenges * Understand operational parameters and troubleshooting processes for customer issues and escalations * Advocate for customer needs to overcome adoption blockers and drive new feature development * Improve customer capabilities by running workshops operations and architecture reviews * Ensure AWS environments remain operationally healthy while reducing costs and driving efficiencies, to mitigate risks in customer operations plans and product adoption * Work with customers across all levels from developers through to C-Suite executives * Collaborate across multiple functions within AWS, such as: Solutions Architects, Business Developers, Professional Services Consultants, Global TAM teams, and Sales Account Managers

About the team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment

- Experience in technical engineering

- Professional fluency in Portuguese and English

- Experience with AWS services or other cloud offerings

- Experience in internal enterprise or external customer-facing environment as a technical lead

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.