Datacenter Facility Manager, Data Center Engineering Operations

AWS Infrastructure Operations owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

We are seeking a Data Center Facility Manager to serve as a technical resource and leader for our European Sovereign Cloud (ESC) team in the Berlin area. The Data Center Facility Manager is responsible for the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within the data center. The Data Center Facility Manager is crucial in maintaining high reliability and performance while also prioritizing safety. They will maintain, operate, and troubleshoot mission-critical data center facility equipment to achieve 99.999% uptime or better. Infrastructure under their management includes standby diesel generators and related fuel systems, electrical systems such as switchgear, UPS units, PDUs, batteries and associated systems. Mechanical equipment includes CRAC units and cooling systems. The role is also responsible for other building systems such as fire suppression systems, building automation systems, and general facilities equipment.

Key job responsibilities

• Drive a safety centric culture and ensure a safe workplace for builders and visitors to our sites.

• Oversee the performance of the data center's critical physical infrastructure. Ensure that all work performed is completed to the highest quality and without impact to customers.

• Leading a team of 24x7 engineering technicians with an emphasis on career growth.

• Driving improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion.

• Coordinate daily with third-party vendors ensuring adherence to contracted SLA’s.

• Effectively and efficiently manage the operations budget and expenditures

• Routinely operate as the after-hours on-call Data Center Facility Manager for their data centers in the region. This will include responding to any issues within the data centers and managing the investigation, mitigation, and recovery of the issue(s)

A day in the life

As the Facility Manager, your role demonstrates a strong commitment to prioritizing the development and well-being of team members, as well as fostering diversity and inclusion. You will oversee all facets of the data center's critical infrastructure with a focus on continuous availability and optimal performance, while upholding high-quality standards and minimizing any impact on internal and external customers. Additionally, you will play a crucial role in process optimization, staff management, setting performance metrics, and driving continuous improvement initiatives, all while ensuring a supportive and inclusive work environment.

About the team

The ESC Infrastructure Operation business owns the capacity delivery and ongoing operations of the ESC data centers. In other words, we're the people who keep the cloud running for the entire ESC region.

- Experience in people management and team development

- Experience in engineering work, managing large-scale services

- Experience maintaining SLAs through the implementation of proactive issue detection and reporting

- Experience operating a mission-critical team or product

- High school or equivalent

- This role requires you to be a national of an EU member state.

- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field

- Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units

- Experience in a management position with 5 or more direct reports

- Experience working in data centers with an emphasis on building and equipment operation

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