Sr. IT Program Manager

The Ops Tech Solutions Deployment (OTS-D) organization manages the IT Infrastructure scope of a complex suite of projects. It is responsible for the delivery of initiatives across business teams and operations groups within Amazon Fulfilment. Our projects deliver on the solutions that power the physical fulfilment of our customers’ orders. These projects include the deployment of IT Infrastructure for new site launches, new customer products and existing infrastructure enhancements across the globe that has a direct impact on the ability to ship packages to millions of Amazon.com customers across the world.

As a Sr. IT Program Manager of regional governance, you will be the regional owner of the Program Management Office (PMO), defining the overall strategy and driving initiatives to improve the tooling, governance and measurement of project and program performance across UK, EU and Middle East. You will drive regional governance and reporting mechanisms for our deployment projects and programs, define and measure key performance indicators, drive reporting compliance and data accuracy. You will use program performance indicators to identify and deliver initiatives to improve performance and operational efficiencies.

In this role you will also lead regional project and program resource demand forecasting and capacity planning. Supporting work allocation and prioritization discussions at a regional level.

Key job responsibilities

- Be the regional representative on Global PMO initiatives, supporting the execution in EU, UK and Middle East

- Define and measure our project and program performance KPIs

- Own forecasting mechanisms and actual reporting for program resources and budgets

- support the creation and and maintenance of regional governance mechanisms and policies

- Maintaining program management standard operating procedures

- Support enhancement definition and user testing of our program management tools

- Bachelor's degree

- Experience in program or project management

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

- Experience leading process improvements

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