Software Development Manager, Amazon Rufus

We're building the future of shopping — where customers don't visit a store, they have an agent that shops for them. Alexa for Shopping (AFS) is Amazon's AI-powered shopping assistant that acts on customers' behalf: monitoring prices, tracking new releases, finding the best deals, restocking essentials, and completing tasks so customers can focus on what matters to them.

We're looking for the best and brightest to help us build and scale the agentic experiences that make this vision real. This team owns the platform and customer experiences that power AFS's autonomous capabilities — from scheduled actions and proactive recommendations to multi-step tasks the agent completes in the background without a customer waiting.

This team is strategic with visibility at the highest levels of leadership. The role offers a chance to build and launch AI-powered agentic experiences from the ground up — solving hard problems in asynchronous execution, multi-tenant platforms, quality validation, and intelligent triggering — while working closely with an exceptional group of product, engineering, and science leaders.

Key job responsibilities

• Influence the strategic direction and vision of the organization through an understanding of the intersection of business/customer needs and how these intersect with technical capabilities and opportunities.

• Provide technical leadership, vision and career guidance to team members.

• Create a culture of pride in engineering and operational excellence and drive best practices within teams and across organization.

• Be strategic about defining and building a engineering culture that takes ownership and delivers high performance engineering solutions.

• Work closely with technical (engineering and science) teams, design, and product/program management in an agile environment to deliver the best technical designs and approaches.

• Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints.

A day in the life

This Software Development Manager will:

- Manage a highly talented team of SDEs on the Rufus Agentic team. The tasks will involve interacting with product, program and other Rufus and broader Amazon teams to clarify the requirements and build execution plans for the team.

- Defining tactical actions to unblock the team and lay out a strategic quarter or year long vision for the team to improve its efficiency and deliver better solutions for Amazon's customers.

- Experience managing a team of high calibre Software Engineers developing complex, world class, scalable software systems that have been successfully delivered to customers

- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems

- Experience delivering products against plan in a fast-paced, multi-disciplined, distributed-responsibility and often ambiguous environment

- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations

- Experience in leading the definition and development of multi tier web services

- Experience partnering with product and program management teams

- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy

- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

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