Technical Account Manager, Independent Software Vendors, EMEA Central, AWS Enterprise Support New

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help Independent Software Vendors customers (AWS customers who sell s/w solutions (often SaaS) built using AWS services) to maximize the value and benefits of AWS Services?

As a Technical Account Manager (TAM) in the AWS Enterprise Support ISV segment, you will have a direct impact in helping our customers gain the most value from cloud technology. TAMs actively engage at the account level, providing recommendations and proactive advice throughout the entire cloud adoption life cycle.

The TAM is the customer´s trusted advisor and operational excellence expert for our Enterprise Support ISV customers. The close relationships developed with your customers across all levels of their business will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from cloud technologies. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. As a TAM, you’ll craft and execute strategies with senior customer stakeholders up to C-level to drive our customers’ adoption and use of AWS services. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges.

Key job responsibilities

* Guide, consult, provide technical guidance and advocate for the customer within AWS

* Ensure AWS environments remain operationally healthy and optimized in terms of cost, complexity, security, performance and resiliency

* Develop trusting relationships with customers, understanding both their business needs and technical challenges

* Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, architectural cost / benefit trade-offs, and risk management

* Consult with a range of stakeholders from developers through to C-suite executives

* Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers

* Proactively find opportunities for customers to gain additional value from AWS

* Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre-launch planning

* Solve a variety of problems across different customers as they migrate their workloads to the cloud

A day in the life

- Experience in operational parameters and troubleshooting for four (4) or more of the following technical domains: Compute / Storage / Networking / CDN /Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment / Scripting & Automation / Container technologies / AI,ML

- Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences dealing with Senior customer stakeholders at Director / VP / C-level

- Ability to juggle tasks and projects in a fast-paced environment

- Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc.

- Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers

- Track record in influencing management in technical, operational and strategic decisions

- Experience in operational services or support environment

- Hands-on experience with AWS services and/or other cloud offerings

- Experience with SaaS, multi-tenant architectures and deployment automation is a plus

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