Product Analyst – Passenger Service Systems

Job Title

Product Analyst – Passenger Service Systems

Join our Order Business Domain and help shape the evolution of Amadeus’ Passenger Service System (PSS). In this role, you will support critical ticketing and electronic document systems, helping millions of passengers travel smoothly.

You’ll work in a collaborative, Agile environment, partnering with product managers, developers, and customer support teams to deliver high-quality solutions.

In this role, you'll

Analyze business requirements and translate them into functional specifications.

Contribute to solution design and ensure alignment with system architecture.

Validate delivered functionalities and ensure they meet customer needs.

Collaborate closely with product, technology, and customer-facing teams.

Help investigate and resolve system issues alongside team members.

Facilitate discussions with stakeholders to clarify requirements and solutions.

Your Profile

Ability to interpret requirements and propose practical, user-focused solutions.

Comfortable working independently and as part of a team.

Interest in airline industry processes and technology (experience in ticketing or Passenger Name Record (PNR) systems is an advantage).

Familiarity with Agile methods and collaborative delivery models.

Clear and effective written and verbal communication skills.

Willingness to learn in a changing business and technical environment.

What we can offer you

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

🌟 A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose

#LI-EMEA

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.